Effective Date:January 1, 2024
Last Updated: January 1, 2024

Overview

At Wholesale Liquidation Services LLC, we are committed to providing quality liquidation merchandise and excellent customer service. Due to the nature of liquidation goods, our refund policy differs from traditional retail policies. Please read this policy carefully before making a purchase.

Important Notice About Liquidation Merchandise

All items sold by Wholesale Liquidation Services LLC are liquidation merchandise, which may include:

  • Customer returns
  • Overstock items
  • Shelf pulls
  • Discontinued products
  • Items with minor cosmetic imperfections

All sales are final unless specifically stated otherwise for certain product categories.

Refund Eligibility

Items Eligible for Refund:

  • Items that arrive significantly damaged during shipping (not pre-existing damage)
  • Items that are substantially different from the product description
  • Items that pose a safety hazard

Items NOT Eligible for Refund:

  • Items with minor cosmetic damage or imperfections typical of liquidation merchandise
  • Items that are “as-is” or sold in “untested” condition
  • Customer returns or change of mind
  • Items damaged due to misuse or normal wear
  • Electronic items sold as-is or for parts
  • Items purchased at auction or special liquidation events
  • Bulk lots or pallets (unless entire shipment is damaged)

Return Process

Step 1: Contact Us

If you believe your item qualifies for a return, contact us within 7 days of delivery:

  • Email: info@wholesaleliquidationservicesllc.com
  • Include your order number, photos of the item, and description of the issue

Step 2: Return Authorization

  • We will review your request and provide a Return Authorization (RA) number if approved
  • Returns without an RA number will not be accepted
  • You must receive approval before returning any items

Step 3: Return Shipping

  • Return shipping costs are the customer’s responsibility unless the error was ours
  • Items must be returned in original packaging when possible
  • We recommend using a trackable shipping method

Refund Processing

  • Approved refunds will be processed within 5-10 business days after we receive the returned item
  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable
  • A restocking fee of 20% may apply to approved returns

Damaged or Missing Items

Shipping Damage:

  • Inspect packages immediately upon delivery
  • Report shipping damage within 48 hours
  • Take photos of damaged packaging and items
  • Contact the shipping carrier and us immediately

Missing Items:

  • Report missing items within 7 days of expected delivery
  • We will work with the shipping carrier to resolve the issue

Warranty Disclaimer

LIQUIDATION MERCHANDISE IS SOLD “AS-IS” WITH NO WARRANTIES:

  • We make no guarantees about functionality, completeness, or condition
  • Manufacturer warranties may not apply to liquidation items
  • Electronic items may not include original packaging, manuals, or accessories
  • Some items may require repair or refurbishment

Special Conditions

Bulk Purchases and Pallets:

  • Sold strictly as-is with no returns or refunds
  • Manifests are estimates only and not guaranteed
  • Contents may vary from described inventory

Electronic Items:

  • Sold for parts or repair unless specifically stated as tested/working
  • No guarantee of functionality
  • May not include power cords, remotes, or accessories

Apparel and Textiles:

  • May have minor stains, odors, or wear typical of customer returns
  • Sizes and colors may vary
  • No returns for fit or style preferences

Contact Information

For questions about our refund policy or to initiate a return:

Wholesale Liquidation Services LLC
Email: info@wholesaleliquidationservicesllc.com
Phone: 1-559-715-2372 (216) 245-9748
Address: 1730 Columbus Rd, Cleveland, OHIO

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.

Legal Information

This policy is governed by the laws of [Your State]. Any disputes will be resolved in the courts of [Your County/State]. If any part of this policy is found unenforceable, the remaining portions will continue in full effect.

By making a purchase from Wholesale Liquidation Services LLC, you acknowledge that you have read, understood, and agree to be bound by this refund policy.

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