Effective Date: January 1, 2024
Last Updated: January 1, 2024

Overview

At Wholesale Liquidation Services LLC, we understand that efficient and reliable shipping is crucial for your business operations. We work with trusted freight carriers and logistics providers to ensure your liquidation merchandise arrives safely and on time.

1. Shipping Methods & Carriers

We partner with trusted freight carriers and logistics providers to ship pallets nationwide. Our available shipping methods include:

LTL (Less Than Truckload) Freight

  • Ideal for single or multiple pallets
  • Cost-effective solution for smaller orders
  • Shared truck space with other shipments

FTL (Full Truckload) Freight

  • Perfect for large bulk orders (10+ pallets)
  • Dedicated truck for your shipment
  • Faster transit times for large orders

Local Pickup

  • Available at select warehouse locations
  • Contact us for availability and scheduling details
  • Save on shipping costs with self-pickup option

2. Shipping Costs

Understanding your shipping investment is important for your business planning:

  • Cost Calculation: Shipping costs are calculated based on weight, dimensions, destination, and current carrier rates
  • Quote Process: You will receive a detailed shipping quote before checkout or via email for custom orders
  • Expedited Options: Expedited shipping is available at an additional cost upon request
  • No Hidden Fees: All shipping costs will be clearly disclosed before you complete your purchase

3. Delivery Time

Processing Time

Orders are processed within 1-3 business days after payment confirmation and verification.

Transit Time

  • Continental U.S.: Delivery typically takes 3-7 business days, depending on your location
  • Remote Areas: Additional 1-2 days may be required for rural or hard-to-reach locations

Potential Delays

Delivery times may be impacted by:

  • Severe weather conditions
  • Carrier delays or equipment issues
  • Customs processing (for any special circumstances)
  • Peak shipping seasons or holidays

4. Tracking & Notifications

Tracking Information

  • Once your order ships, you’ll receive a tracking number via email
  • Track your shipment directly through the carrier’s website
  • Multiple pallets may have separate tracking numbers

Delivery Coordination

  • Freight Deliveries: Usually require appointment scheduling
  • Carrier Contact: Carriers will contact you 24-48 hours before delivery to schedule
  • Delivery Requirements: Ensure someone is available to receive and inspect the shipment

5. Receiving Your Order

Immediate Inspection Required

  • Inspect Immediately: Examine all shipments upon delivery before signing
  • Document Issues: Note any visible damages, shortages, or discrepancies on the Bill of Lading (BOL)
  • Don’t Sign Blindly: Never sign for damaged goods without notation

Damage Claims Process

  • Reporting Window: Claims for damages or shortages must be reported within 24 hours of delivery
  • Required Documentation: Provide photo proof of damages and copy of signed BOL
  • Our Support: We will assist you in filing claims with the carrier

Delivery Requirements

  • Forklift Access: Most pallet deliveries require forklift or dock access
  • Residential Deliveries: May incur additional fees and require special arrangements
  • Business Hours: Deliveries typically occur during standard business hours

6. International Shipping

Currently, we only ship within the continental United States. We do not ship to:

  • Alaska or Hawaii
  • U.S. territories
  • International destinations

For international inquiries or special shipping needs, please contact us to discuss potential solutions.

7. Changes & Cancellations

Order Modifications

  • Orders can be modified or canceled within 24 hours of placement
  • Changes are only possible if the order has not yet been processed or shipped
  • Contact us immediately if you need to make changes

Cancellation Policy

  • Before Processing: Full refund available within 24 hours
  • After Processing: Restocking fees may apply for canceled orders
  • Shipped Orders: Cannot be canceled; standard return policy applies

Cancellation Process

To cancel or modify an order:

  1. Contact us immediately via phone or email
  2. Provide your order number and requested changes
  3. Receive confirmation of the modification or cancellation

8. Special Shipping Considerations

Liquidation Merchandise Handling

  • Items are packaged to prevent damage during transport
  • Some items may require special handling due to their nature
  • Fragile items are marked and handled with extra care when possible

Large Volume Orders

  • Custom shipping solutions available for high-volume customers
  • Dedicated account management for frequent buyers
  • Flexible scheduling options for regular shipments

Contact Information

For shipping questions, tracking assistance, or to schedule delivery:

Wholesale Liquidation Services LLC
Email: info@wholesaleliquidationservicesllc.com
Phone: 1-559-715-2372 (216) 245-9748

Address: 1730 Columbus Rd, Cleveland, OHIO

Policy Updates

We reserve the right to update this shipping policy as needed to reflect changes in carrier services, rates, or business operations. Updates will be posted on our website with revision dates.

Questions about shipping? Contact our team – we’re here to ensure your liquidation merchandise arrives safely and efficiently.

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